Privacy Policy

Effective Date: March 01, 2026

MedPsych Integrated, PLLC (“MedPsych,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://medpsychnc.com.

This Privacy Policy explains how we collect, use, disclose, and protect information collected through our website. This policy applies to website visitors and individuals who interact with us online.

Important: This Privacy Policy applies to information collected through our website and related online services. It is not a substitute for our Notice of Privacy Practices, which governs protected health information collected in connection with medical care and services where applicable.

1. Information We Collect

We may collect the following categories of information through our website:

Information You Provide Directly

We may collect information you voluntarily provide when you:

• request an appointment

• complete a contact or intake form

• call, text, or otherwise communicate with us through the website

• submit insurance or scheduling information

• make a payment through a third-party payment portal

This information may include:

• name

• phone number

• email address

• date of birth

• insurance-related information

• appointment preferences

• information you choose to include in a message or form submission

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, such as:

• IP address

• browser type

• device type

• operating system

• referring website

• pages viewed

• date and time of visits

• general usage and navigation information

This information may be collected through cookies, pixels, server logs, and similar technologies.

2. How We Use Information

We may use the information we collect to:

• operate, maintain, and improve our website

• respond to inquiries and appointment requests

• communicate with you about scheduling, services, or general administrative matters

• verify submitted information

• process or facilitate payments through third-party payment providers

• monitor website performance and security

• detect, prevent, or address fraud, misuse, or technical issues

• comply with legal and regulatory obligations

3. Patient Portal, Payment Processing, and Third-Party Services

Our website may link to or integrate with third-party platforms and service providers, including patient portal, payment, scheduling, analytics, communication, social media, and form-processing services.

When you click through to a third-party site or platform, your information may be collected and processed under that third party’s own privacy policy and terms. We are not responsible for the privacy, security, or data handling practices of third-party websites, platforms, or services that we do not own or control.

You should review the privacy policies of any third-party services you use, including any patient portal or payment processor accessed through our website.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• help the website function properly

• remember preferences

• understand site traffic and visitor behavior

• improve user experience

• support security and fraud prevention

You can control cookies through your browser settings. Disabling cookies may affect certain features or functionality of the website.

5. Communications

If you contact us through the website, by email, by phone, or by text, we may keep a record of those communications for customer service, scheduling, operational, and quality purposes.

Do not send highly sensitive or urgent medical information through general website forms, standard email, or text message unless you have been specifically instructed to do so through a secure process.

If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room immediately.

6. How We Share Information

We do not sell your personal information.

We may share information:

• with service providers that help us operate our website or business

• with scheduling, portal, communications, hosting, analytics, or payment vendors

• when necessary to protect our rights, users, or systems

• to comply with legal obligations, court orders, subpoenas, or regulatory requests

• in connection with a business transfer, merger, acquisition, or reorganization, where permitted by law

We may also share information when you direct us to do so or otherwise consent.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information collected through the website. However, no website, internet transmission, email, or storage system can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, regulation, recordkeeping requirements, dispute resolution needs, or enforcement of our agreements.

9. Children’s Privacy

This website is not directed to children under 13 for independent use. We do not knowingly collect personal information online from children under 13 without appropriate consent where required by law. If you believe a child has provided personal information through our website, contact us so we can review and address the issue.

10. Your Privacy Rights

Depending on where you live, you may have certain privacy rights regarding personal information, including rights to request access, correction, deletion, or information about how your data is used.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before responding.

11. HIPAA and Medical Information

If you become a patient, certain information we collect in the course of providing healthcare services may be protected health information governed by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable laws. In those cases, our Notice of Privacy Practices, and not this website Privacy Policy alone, will govern how protected health information is used and disclosed.

12. External Links

Our website may contain links to third-party websites, social media platforms, or external resources. We are not responsible for the content, security, or privacy practices of those third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our website privacy practices, you may contact us at:

MedPsych Integrated, PLLC

7780 Brier Creek Parkway, Suite 306

Raleigh, NC 27617

Cary Location

1110 SE Cary Parkway, Suite 207

Cary, NC 27518

Phone: 919-582-7272

Fax: 833-941-3156

Website: https://medpsychnc.com